Jobs & Vacancies

Operations Engineer

Band 4

Main area
Band 4
Full time 37.5 hours
Job ref
Alexandra Park
St Helens
£19,409 to £22,683 per annum
22/06/2018 23:59

Operations Engineer

Informatics, Alexandra Park


Full time 37.5 hours per week

Band 4

£19,409-£22,683 per annum

St Helens & Knowsley Teaching Hospitals NHS Trust is one of the leading acute Trusts in the North West of England. We provide a full range of acute adult services to our local population of circa 350,000 and provide tertiary services across a much wider area in the North West, North Wales and Isle of Man. We are a Major Trauma Unit and the Mersey Regional Burns Unit.

Our '5 Star Patient Care' strategy is at the heart of all that we do; supporting our vision to provide world class services for all our patients by getting it right for every patient, every time.

We are currently looking to recruit Operations Engineers to our busy IT Service Desk team.

The principal role of an Operations Engineer will be to provide first and second-line telephone-based support to customers across a number of NHS Trusts, Clinical Commissioning Groups and General Practices using a support call logging system and Microsoft desktop software products

The ideal candidates will have:-

Significant experience in an IT support role;
Experience of telephone based support;
Excellent customer care skills;
Good problem analysis skills;
Knowledge of Microsoft products, although training will be provided.

Customer care skills are an extremely important factor to the role.

This role offers an excellent opportunity to join a large IT service (150+ staff) that will offer opportunities for career progression to the right candidates.

We are an outstanding trust, where our valued workforce is recognised for their unique skills and talents with our teams of experts winning national awards on a regular basis.

The Trust also has an excellent performance track record, with Whiston Hospital rated the cleanest hospital in the NHS in the PLACE accreditation, accolades from the CQC, CNST Level 3 safety score for maternity services, we were nominated by the HSJ as one of the Best Places to work in 2014 and achieved the best staff satisfaction survey for acute Trusts in Cheshire and Merseyside in both 2013 and 2014.

Advertising date: 11th June 2018

Closing date: 22nd June 2018

Shortlisting date: w/c 25th June 2018

Interviews: w/c 2nd July 2018 

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Further details / informal visits contact

Alex Woods, Informatics Operations Manager on telephone 0151 676 5659.

If you have problems applying, contact

0151 430 1967