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Quality & Information Assurance Analyst

NHS AfC: Band 7

Main area
Information Management
NHS AfC: Band 7
Full time - 37.5 hours per week
Job ref
Alexandra Business Park
St Helens
£40,057 - £45,839 per anumm
Salary period
24/10/2021 23:59
Interview date

Job overview

This post will provide comprehensive quality and information assurance support to a wide range of stakeholders with strong links to the Care Groups.

The post-holder will provide expert advice on information, the interpretation of that information including the development of health related datasets and information day to day and operational management purposes.

The post-holder will work closely with the Quality & Information Assurance Manager for the integration of information and quality assurance to support operational activity across the Medical, Surgical, Clinical Support and Community Care Groups.

This role will act as a key point of contact for the element with regards to quality assurance of the submission of all statutory information and the use of such information in delivery of care group activity and performance.

Please note - previous applicants need not apply

Please note, interviews may include assessment tasks. Interviews will be held Tuesday, 16th November 2021.

Main duties of the job

The Integrated Intelligence and Improvement Services Department is responsible for the submission of all statutory and clinical information for the Trust, the analysis of performance and the business intelligence tools to support operational Care Groups. 

The post-holder will explore guidance and recommend actions to adhere to national Data Dictionary rules, statutory guidance and evaluate conclusions which will contribute towards the maximisation of available of all available resource.

To provide technical analysis and professional advice on information, process and procedure and its integration between Operational teams and the Information team.

The post-holder will work with a range of stakeholders across the health economy, both internal and external, for example, internal Trust colleagues, NHS England and NHS Digital etc.

Please see the attached Job description and person specification for full details regarding this role.

Working for our organisation

St Helens & Knowsley Teaching Hospitals NHS Trust is the BEST Acute Trust in England for the THIRD year running.

The Trust is currently the only Acute Trust in Cheshire and Merseyside and is one of few in the entire country to achieve the title of OUTSTANDING, rated by the Care Quality Commission.

We provide a full range of Acute adult services to our local population of circa 350,000 and provide tertiary services across a much wider area in the North West, North Wales and Isle of Man.  We are also a Major Trauma Unit and the Mersey Regional Burns Unit.

Our '5 Star Patient Care' strategy is at the heart of all that we do; supporting our vision to provide world class services for all our patients by getting it right for every patient, every time.

Detailed job description and main responsibilities


  • Ability to analyse business activity information and have a sound working knowledge of the operational and strategic plans for the Trusts information quality assurance function supporting the delivery of the objectives, operational and financial plans
  • Plan and organise activities supporting the information quality assurance projects including training programmes for Trust staff.
  • To provide information analysis with regards to information and information quality assurance within the Trust ensuring targets and milestones are met and delivered on time.
  • Work with Care Groups to identify and propose opportunities for change that will improve or assist the development of services which leads to improvement in quality or efficiency within it.
  • Support the Trust compliance with all local and national requirements/rules for the provision of information.
  • Undertake ‘on the ground’ audits to verify data and ensure that activities are co-ordinated in the information quality assurance function in supporting Care Groups in understand information provided and it’s effective use.
  • Utilise traditional data and wider resources including published literature, reports to support provision of expert advice and guidance on NHS counting rules.
  • To deliver reports to internal and external colleagues on informational and quality assurance issues through a variety of presentations at various different forums, for example, Care Group meetings, specialty meetings, etc.
  • To provide guidance to members of the Integrated Intelligence and Improvement Service on judgements around information, training and patient access issues.
  • Provide expert advice to others from the internal team on ad hoc projects and developments with regards to information quality assurance.
  • Participate in the organisation of the information quality assurance provision ensuring high quality and timely information is produced to support the Trust achieve its objectives.
  • Support the process for providing assurance of data to be included in all local and national data returns in line with requirements and timeframes by working closely with colleagues.
  • Support colleagues to design and deliver informational capture, treatment and analysis to support the maximisation of Payment by Results income for the Trust.
  • Provide advice and support towards the resolution of any local patient information collection issues and information quality assurance capture issues which may have a detrimental effect on the quality or coverage of information analysis and provision.
  • Contribute to the development of appropriate performance measures that reflect the work of the information quality assurance function.
  • Liaise with clinical and directorate staff using the embedded quality information assurance process to support that the most appropriate data collection systems and documentation are in place.
  • Attend local, regional and national meetings pertaining to quality and information assurance as necessary.
  • Maintain a close relationship with Digital Alliance team to ensure quality and information assurance functions can be delivered through the appropriate systems.
  • Support the Secondary Uses Service (SUS) data from the perspective of quality and information assurance.


  • Ensure the adoption of good practice in line with Information Governance.
  • Ensure practices and procedures in support of IT security are maintained.
  • Report and record breaches of security to the Trust’s Information Governance Team.
  • To advise, as appropriate, on changes to national data sets or definitions in order to ensure that data reported externally fulfils national rules, for example, NHS Digital Data Dictionary.
  • Maintain the confidentiality and integrity of electronic data in line with the requirements of the Data Protection Act and Caldicott.
  • Maintain confidentiality of all patient information according to local guidelines.


  • Maintain detailed records of departmental documentation, including lessons learnt, having them available for examination as required.
  • Ensure all processes are documented in Standard Operating Procedures, are regularly reviewed, maintained and that appropriate staff are informed of changes affecting the quality and information assurance provision to ensure continuity of service.
  • Contribute towards the development of policies and procedures within the organisation that ensure national standards are met with best practice compliance for the provision of information analysis.


  • Support the learning, training and development of staff to meet the current and emerging needs of the service.
  • Provide informal training and raise awareness to Clinicians and Trust Managers with regards to quality and information assurance and the boundaries set by national guidance and deadlines, including local and national Patient Access requirements.
  • To actively maintain own levels of knowledge and skills in relation to latest informational development.
  • Ensure all staff managed receive individual appraisals in line with Trust policy, including formulation of personal development plans and that identified training is progressed.
  • Attend local mandatory training and ensure relevant team members receive updates in line with Trust Policies.


  • Deputise for the Quality & Information Assurance Manager on matters as and when required.
  • To provide cover for the Information Manager as required.  
  • Responsible for line management, recruitment and succession planning of the team including training and development, induction, appraisal and personal development planning.
  • Ensure that mandatory training is undertaken in accordance with Trust Policy by the post-holder and by all staff reporting to the post-holder. Participate in staff appraisal, sustain and improve individual performance using development opportunities provided by the Trust.
  • Ensure own Health and Safety and that of others.


  • Work closely with Finance colleagues to aid alignment of financial and activity information via the quality and information assurance agenda in support of the Trust’s business principles.


  • Regularly undertakes audits to support improvement of service within the Trust as directed by the Quality & Information Assurance Manager to formally report on findings.

Person specification


Essential criteria
  • Educated to Master’s degree level and/or equivalent qualification and/or experience


Essential criteria
  • Experience in operational pathways with an understanding of impacts on information capture
  • Experiencing in the auditing of data quality
  • Significant experience working in a highly analytical environment
  • Experience of being self-managing with a high degree of autonomy with regards to decision making on informational issues and broader business decisions
  • Experience of leading projects with significant change
  • Experience working with health related data and processes
  • Practical experience of managing and co-ordinating multiple pieces of work, with an understanding of project management methodology
  • Planning, organising workload to meet deadlines
  • Staff management/supervisory experience


Essential criteria
  • Detailed knowledge of the national rules defining information capture
  • Data protection legislation: Caldicott and other relevant guidance
  • The ability to guide and influence operational and strategic decisions based upon the analysis and interpretation of data
  • Ability to direct organisational managerial and clinical staff to specific information issues which highlight anomalies or variances in operational performance
  • Ability to explain complex definitional issues to team and senior managers in a simple and concise manner
  • Ability to use multiple software applications to an expert level
  • Ability to communicate through effective report writing and presentation skills
  • Strong interpersonal team working and facilitation skills
  • Self-starter with confidence to navigate a complex environment, using own initiative within an existing agenda
  • Ability to plan the activities of the teams to meet required deadlines, to allocate resource appropriately, to prioritise competing workload and to quality assure the outputs of others within the team providing information analysis
  • Ability to work under pressure and produce high quality work to tight deadlines
Desirable criteria
  • A high degree of exposure to acute NHS Trust information systems to support the correct data capture of the activity pathways


Essential criteria
  • Tenacious approach with regards to constructive challenge
  • Self-motivated, self-directing, self-reliant and able to deal with a high degree of ambiguity
  • Innovative thinker in the development of alternative delivery methods
  • Completer finisher
  • Ability to complete complex tasks and manage delivery methods
  • Flexible work approach
  • Ability to travel to various hospital locations by own car/assisted driver
Desirable criteria
  • High degree of self-awareness
Apprenticeships logoNo smoking policyHSJ Best places to workJob share policyMindful employer.  Being positive about mental health.Age positiveDisability confident leaderCare quality commission - OutstandingDefence Employer Recognition Scheme (ERS) - GoldStep into health

Applicant requirements

Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications. Please note that from January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here. It is vital that you provide full and accurate details of your current immigration status on the application form. Overseas applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years. Guidance can be found here. Not everyone needs a ‘Skilled Worker’ visa. If you are applying for a vacancy in health or adult social care, check if you’re eligible to apply for the Health and Care Worker visa instead. It’s cheaper to apply for and you do not need to pay the annual immigration health surcharge

Documents to download

Apply online now

Further details / informal visits contact

Catherine McMullen
Job title
Quality & Information Assurance Manager
Email address