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Learning & Organisational Development Facilitator

NHS AfC: Band 5

Main area
Learning & Organisational Development
NHS AfC: Band 5
37.5 hours per week (Full time 37.5 hours per week)
Job ref
£25,655 - £31,534 per annum
Salary period
07/11/2021 23:59
Interview date

Job overview

Are you a highly skilled, experienced and motivated individual, with a track record of successfully facilitating a range Learning and Organisational Development (L&OD) programmes and initiatives?

The Trust is currently the only acute Trust in Cheshire and Merseyside, and is one of few in the entire country, to achieve the title of OUTSTANDING, rated by the Care Quality Commission. Much of this success in built on a high quality workforce delivering exceptional services. We are not resting on our laurels and aspire to deliver increasingly excellent outcomes for staff engagement and development though a range of innovative L&OD programmes as well as maintaining high performance in delivering corporate objectives.

Join us and help keep STHK a great place to work and at the forefront of outstanding practice. We are recruiting to permanent post for a Learning & Organisational Development Facilitator to join our L&OD team where you will work across the whole Trust to provide quality, cost effective development L&OD programmes to build a competent and confident workforce. Using your extensive L&OD experience you will facilitate specific areas of our portfolio as detailed in the job description.

We are looking for dynamic, results oriented individual who can work well across a number of projects and project lead a number of programmes of work in a busy and demanding healthcare setting.

Main duties of the job

To identify, develop, deliver and evaluate Learning & Organisational Development (L&OD) programmes aligned to the Trust and local objectives. To work in partnership across the Trust to provide quality, cost effective L&OD development programmes to build a competent and confident workforce. To facilitate development L&OD programmes that initiate change, engaging and developing staff to deliver a person centred culture to improve outcomes for patients and clients.

Interview Date: 19th November 2021 

Please be aware, that we may close a vacancy earlier than stated, should a sufficient number of applications be received, you are therefore advised to apply at your earliest convenience.

Working for our organisation

St Helens and Knowsley Teaching Hospitals NHS Trust is the only acute Trust in Cheshire and Merseyside, and one of the few in the entire country, to achieve the title of OUTSTANDING, rated by the Care Quality Commission.

We provide a full range of acute adult services to our local population of circa 360,000 and provide tertiary services across a much wider area in the North West, North Wales and Isle of Man. We are a Major Trauma Unit and the Mersey Regional Burns Unit.

Our '5 Star Patient Care' strategy is at the heart of all that we do; supporting our vision to provide world class services for all our patients by getting it right for every patient, every time.

Our latest achievements include:

  • Acute Trust of the Year – HSJ Awards November 2019
  • Trust rates Outstanding by the CQC – Inspection August 2018
  • Top 100 places to work in the NHS (NHS Employers and Health Service Journal)
  • Best acute Trust in England for quality of care for the 3rd year running (NHS Staff Survey)

In the NHS Staff Survey 2020 the Trust scored the highest marks in the following areas;

  • Quality of care
  • Staff engagement
  • Support from managers

Detailed job description and main responsibilities


  • Be responsible for increasing the number of qualifications throughout the year to meet/exceed key performance Indicators /Quality improvement programmes KPI/QIP’s, with particular reference to the Trust Apprenticeship and Functional Skills programmes.
  • Work with the Training Providers to negotiate and develop service level agreements with key accounts identifying agreed delivery requirements, costs and quality assurance provision.
  • Manage the accounts and maximise return on investment, particularly the Apprenticeship Levy and Functional Skills, utilising systems to capture data, monitor and evaluate to inform the future planning of L&OD qualifications.
  • To produce effective communications and marketing strategies to promote and engage operational teams in the delivery of effective L&OD solutions, with particular Trust Apprenticeship and Functional Skills programmes.
  • To highlight key development areas identified from national and local data to inform and shape delivery of L&OD strategies and methodologies.
  • To collate analyse, develop, interpret and produce statistical data, information and reports to inform the future planning of L&OD activity across Care Groups/Corporate Services.
  • To work in partnership with L&OD Management Teams and Operational Management Teams to evaluate learning programme and projects.
  • To work in partnership with L&OD team members and service managers to support the implementation of key engagement activities.
  • To work in partnership with L&OD team members and service managers to produce reports, detailed data, information and actions plans via a variety of methods and formats to meet the needs of key stakeholders and board reports.
  • To facilitate creative and innovative L&OD programmes and projects to engage and inspire learners to develop and enhance skills and knowledge that transfers into improvements in practice in the workplace.
  • To deliver, develop and evaluate L&OD programmes and projects to meet compliance with regulatory and quality standards.
  • To contribute to the design and delivery of innovative and creative cost effective L&OD service.
  • To work in partnership with L&OD and Operational Management Teams to implement L&OD strategies.
  • To produce accurate and timely data, statistics, information and reports to deliver team Key Performance Indicators (KPIs).
  • To work in partnership with L&OD Team to develop and implement effective processes to conduct diagnostic, identification and evaluation of appropriate L&OD programmes and projects to develop a competent and confident workforce.
  • To pro-actively engage with key stakeholders to identify current and future capability gaps and offer initiatives to address these.
  • To lead in the capacity of an ambassador for L&OD promoting the delivery of services to inform and implement L&OD and Care Groups/Corporate Services strategies. 
  • Maintaining L&OD internet/intranet/extranet pages, staff engagement app and other media platforms to promote the service and accessibility for information.
  • Promote and support the delivery of virtual learning and E-Learning.


  • Ensuring resources are used in an efficient and effective manner in line with Trust Standing Financial Instructions.

Person specification


Essential criteria
  • Degree in Human Resource Management with Learning and Development component and/or Leadership/Management qualification and/or equivalent experience
  • CIPD level 3 certificate, PTTS level 3 in Learning and Development/equivalent experience
Desirable criteria
  • Post Graduate Certificate in Education or equivalent
  • Accredited coach training qualification
  • Professional Registration CIPD


Essential criteria
  • Be prepared to travel and work away from home on occasion

Knowledge and Experience

Essential criteria
  • Experience of developing and managing contracts with external training providers
  • Demonstrable experience of having worked in an organisational development capacity
  • Awareness of the NHS context and policies in relation to the People Plan
  • Experience of collating, analyzing, statistical data to inform and shape delivery of strategic and local strategies and methodologies
  • Theories and/or best-practice underpinning organisational development and change
  • Tools and techniques that can be used in organisational development and change
  • Experience of creating and implementing innovative organisational development programmes
  • Experience of having worked across professional and organisational boundaries
  • Facilitating groups
  • Experience of staff supervision
  • Experience of developing and implementing new systems and procedures
Desirable criteria
  • Experience of Coaching Leaders
  • Ability to promote the importance of respect and difference working within a diverse community
  • Ability to identify, design, deliver and evaluate L&OD programmes and projects
  • Knowledge and experience of the private, voluntary and independent sector


Essential criteria
  • High level and professional verbal and written communication and presentation skills
  • Ability to engage, inspire, enthuse, motivate and develop others
  • Ability to effectively manage difficult and challenging relationships, effectively utilising a range of influencing, negotiating, facilitating and conflict resolution skills
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Applicant requirements

Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications. Please note that from January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here. It is vital that you provide full and accurate details of your current immigration status on the application form. Overseas applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years. Guidance can be found here. Not everyone needs a ‘Skilled Worker’ visa. If you are applying for a vacancy in health or adult social care, check if you’re eligible to apply for the Health and Care Worker visa instead. It’s cheaper to apply for and you do not need to pay the annual immigration health surcharge

Documents to download

Apply online now

Further details / informal visits contact

Mandie Garner
Job title
Engagement & Organisational Development Manager
Email address
Telephone number
0151 676 5985